The Future

Where content folks want the field—and their careers—to go next. 

What needs to change

We’ve heard lots about the pain points content professionals experience, but what about the solutions to their pain? We asked respondents what they’d like to “magically fix” about their work.

Top themes

  • 21% would make others understand what we do without constant advocacy

  • 18% would make others respect, value, or appreciate us

  • 15% would get more people and more resources for content

  • 12% would make our processes, frameworks, and operations more effective

  • 10% would improve cross-functional collaboration

  • 9% would improve our working conditions or fix a toxic culture

  • 9% would be involved earlier

  • 7% would have better leaders who can advocate for content

  • 7% would make content a higher priority for everyone

  • 5% would work on fewer things at once

 

People want to stop fighting.

It’s not surprising that the top two things respondents would like to magically fix are about how others perceive content design and UX writing. It’s draining to spend your days on work you care about, only to see it undercut or devalued by the people around you—and it’s even more draining to then feel like you have a second job: convincing people to let you do your job.

In fact, 10 different respondents referred to this additional work as a form of “fighting”—for a seat at the table, to be taken seriously, to be invited to meetings. One concern is that this mindset puts content people on perpetual defense—which can lead to hypervigilance and ultimately cause or exacerbate burnout.

This raises a question: what new approaches might we try that get us out of the fight/defend cycle the community seems perpetually stuck in?

Let content designers be managers of design and research. Any UX function can lead.

—Senior content designer, USA

Not having to fight for respect. Either you need us or you don’t. Let me get on with my work.

—Senior content designer, UK

I'd love to set the expectation that you don't deserve to be a UX manager, director, senior director, or VP+ without knowing how to manage multiple types of designers... I'm so tired of content designers having to fight for themselves without allies in positions of power and influence.

—Content designer, Nigeria

Better working conditions, better content.

Many respondents specifically called out the way that under-resourcing content teams and expecting content workers to triage a huge range of projects across many product areas was impacting both the people and the results.

I would increase the number of content designers so we don’t have to jump from one domain to another. That would help us focus and give us more time to think and work, so our results would be better too.

—Senior content designer, Serbia

I’d work on fewer things and become more expert in a narrower domain, rather than being stretched across multiple teams and projects. This would increase the quality of my work and decrease the amount of stress I’m suffering trying to do too many things.

—Senior content designer, Australia

Not having more junior folks to help execute means I'm always torn between strategy and execution. I feel like half the strategy work is just trying to find systemwide fixes for years of copy written by a random amalgamation of PMs, eng and designers. Fixing that would definitely impact my work-life balance for the better.

—Staff content designer, USA

We asked about magic, but people are practical.

Another insight from this data is that although content people are deeply worried about AI and job market contraction, people didn’t respond to this question with fantasies about magically creating tons of jobs or shutting down AI. Instead, people were focused on practical improvements to their working conditions, workloads, and treatment by others in their workplaces.

What content folks want next in their careers

Career pathways and progress ladders can be hard to map. Some content folks go into design or product leadership, but there aren’t a lot of specific content leadership roles above director level—or often even at the director level. So we asked people to tell us what they wanted their next career step to be. What we heard was simple: “No fancy wishes.” Just stability, recognition, job satisfaction—and maybe a raise.

A few wanted to retire (soon). A number of people in product companies said they wanted to work somewhere other than a product company or high-level agency: civic tech, mission-driven organizations, non-profits, or going freelance.

We don’t read this as a lack of ambition, but more a desire for equilibrium—which, at a time of what seems like perpetual chaos, is an ambition in its own right. This means there’s a real opportunity for smaller companies and non-tech organizations to create roles for passionate content folks who’d love to help them thrive.

Keep doing the same thing, but with a little more impact and appreciation.

Most people want to continue growing, whether it’s up a management track, transitioning into UX leadership, climbing an individual contributor ladder, or into operations or strategy. Some want the chance to build a practice from scratch, or grow a team. A few people wanted to have a hybrid function, such as “a content niche across product design and marketing,” or “to set up a team that has org-wide remit to work on content across product, sales, and customer service.”

Whatever the goal, there are a lot of plans to find meaningful work in organizations that actively value content and the people who work on it—without all the explaining.

I’m currently looking for a new opportunity where I don’t have to spend as much energy explaining what I do and why my team and I need to be involved earlier and often.

—Senior manager of content design, USA

In stressful times, stability is a goal in its own right.

Again, we saw the impact of the layoffs. Finding another job in the field. Feeling lost. Jumping back onto a team with better support frameworks, or pivoting into another area of UX, like product design or research.

But it wasn’t all worries. We heard from plenty of people that they feel satisfied with where they are, and would like to work toward personal career goals, like giving talks or building new skills. But the sense of doom in the world felt pretty strong, with one reporting that they thought about starting a freelance agency, but “that’s a pretty daunting feat with the career world and economy in its current state.”

Just for things to take a turn and be less crazy and volatile than they’ve been in the past 3 to 4 years. Basically having the sense of stability and security is important to even go beyond and dream big sometimes.

—Senior content designer, Netherlands

I’d love to start giving talks, writing articles and just become better every day. No fancy wishes.

—UX writer, Switzerland

Frankly, I’ve spent a long time overachieving. I kind of want to stay where I’m at for a few years. No climbing, just producing good work.

—Staff content designer, USA

A lot of people want to be anywhere but a tech company.

The majority of people who responded to the survey work in a product company or other digital company, but that isn’t in everyone’s forever plan. There was significant interest in working in civic tech, edtech, government, and nonprofits, but still doing content work—even though, as one respondent wrote, “the money will be less, but my hope is that I’ll be happier when rooted in my values and not my bank account.”

Some want to work in different industries, outside of tech or software, where they can move faster, have more impact, and feel more connected to the mission. But there’s a real frustration with the lack of options in other areas. Some can’t absorb the pay cut, or there are simply fewer opportunities visible or accessible to them.

There’s a lot of love for this work, and even for colleagues and teammates, but the layoffs have dented a lot of the desire to work in the tech industry for longer than necessary, with some reporting feeling stuck or trapped, and others dreaming of, or actively planning, an exit strategy. 

While I would love to go to a cool, mission-driven startup (preferably something in the wellness or mental health space), I realistically need excellent insurance benefits and flexible PTO/sick day policies due to my disability. As such, I will likely end up at another large tech company, even if it means moving cities when I don’t particularly want to.

—Content designer, USA 

In seeing how tech has behaved with layoffs, it has me questioning so much about if it’s a good idea to work in it. I feel like the ultimate goal is to automate everything, which is opposed to the very empathetic nature of UX. I want to find a bootstrapped company because they are more trustworthy.

—Content designer, USA 

I want to be embraced as a design leader who happens to frame design decisions through a content lens, not a writing leader who happens to work in design. And I want to do it in a smaller company where it’s actually possible to move quickly, make an impact, and have fun while you're doing it. F*** if this’ll be possible, though—I have three kids, a mortgage, and a spouse who was recently laid off, so I suspect I’ll continue to grind myself to the bone in this current role until the kids are financially independent.

—Senior director, content design, USA

 

 

Questions for community discussion

  • What might career paths look like for our field, beyond “manager or IC at a product company”? Given the anxious climate around layoffs and hiring, how can we as a discipline look for other pathways?

  • How do we highlight or create opportunities for content work in the kinds of places many people seem to want to work, so people feel less “stuck” in the tech industry? What can content leaders do to create those opportunities? How can we encourage or help people in other industries and company types to advocate for content roles?

  • Where do we want to see content design as a practice in 5 years? In an ideal world, what opportunities and career paths would be available?

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